Shop Talk Blog

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7 Tips to Power Boost Auto Repair Shop Profits

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Let's Talk Shop!

Our Shop Talk Blog shares the insider advice needed to increase profits & efficiency. Learn what's working right now for repair shops all across the country.

BOLT ON TECHNOLOGY’s software is a guarantee that will boost profits, increase productivity, and help you communicate with customers easier than ever.

When you become a BOLT ON TECHNOLOGY customer, you will see change almost immediately. Not only will you love the simplicity that our technology offers, but your customers will rave about the service.

Here’s 7 fool proof steps that give you a glimpse into how our software helps increase cash flow for your shop.

 

 

1. Perform Digital Inspections and More

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Is sloppy handwriting a problem? Not anymore. Our software allows technicians to speed up the multi-point inspections and repair order process; leaving more time to service more vehicles

No need to hire more staff or adjust work schedules. Productivity, and, in turn profits, can be increased by incorporating our innovative automotive software.

Don’t explain it, show it! Send digital inspections sent directly to the customer.

2. Scan VINs and License Plates in Seconds

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Getting each and every letter and number of the vehicle identification number (VIN) correct, and making sure it's readable, is something that every shop struggles with.

With Mobile Manager Pro, scanning a VIN and/or license plate eliminates the need to decipher messy handwriting, lessening the likelihood of mistakes, and saving precious timeYou will also get all vehicle info, saving even more time! 

3. Review and Save All Pending Recommendations For Each Vehicle

Our research has shown that nearly 75% of vehicles only come in for an oil change. They, more than likely, also need additional services. Did you ever have a car owner come into your shop saying, “you didn’t tell me my car needed that fixed?” Or “why didn’t you remind me?” Our software takes care of that for you too.

Shop management software alerts service advisers and techs to all pending services and recommendations when a customer arrives. The recommendations are even color coded to help them understand the severity of the issue.

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This technology also maintains a vehicle service history and offers suggestions that are either pending since the last appointment or are due for regular maintenance.

4. Speed Up the Entire Meet & Greet ProcessOptin.jpg

With wireless automotive software solutions, techs can meet customers at their vehicles and begin the digital inspection, repair order, and estimate process right then and there. 

No more waiting in line, or running back and forth from the owner’s car to the service desk. 

There are even more conveniences:

  1. Welcome Station Kiosk – Allows the customer to check themselves in and upsell themselves on services when they arrive at your shop.
  2. Start the Orders on the tablet and get all necessary info.

5. Send Photos, Notes, and Recommendations

A picture speaks a thousand words. Sometimes, customers aren’t always sure that their car actually needs certain repairs, so prove it with a photo. Our software gives you the ability to text images to your customer, along with notes and recommendations. Our software will also save it for when the customer returns.

Shop-Owner-Says-Customers-Appreciate-Vehicle-Photosb017.pngAll too often, customers think that shops exaggerate the severity of service suggestions, just to make more money. Showing them pictures can increase repair order revenue from 15% to 90% on average. It's much harder to refuse brake work when they can see the issue themselves.

Communication has changed, and text is the preferred way to connect with today’s customer. They will respond quicker to texts than with phone calls.

6. Text or Email Customers their Full Vehicle Diagnosis For Faster Approval Times

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Built-in text and email functionality enables techs to seamlessly send estimates, multi-point inspections, photos, and more, directly to customers, speeding up customer approval times to get the job done faster.

This speeds up customer approval times from the national average of 1 hour and 17 minutes to a mere 37 minutes.

7. Gain Trust and Sell More Services

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BOLT ON TECHNOLOGY allows your relationship with your customer to become more transparent. You can show them what needs to be fixed and why. It also remembers customer and vehicle information. It brings you to an entirely new personal level with your customer that will keep them coming back your shop time and time again.

Don’t forget that our software will also remind your customer of when their next oil change is due, further car maintenance, and more.

The service process tends to get in the way of what you do best, diagnose and repair vehicles. BOLT ON TECHNOLOGY will change the way your shop runs, how you relate with customers, and increase shop profits by an average of 39%.

Intrigued Yet?

Give us some time so that we can demonstrate why thousands of shops like yours are already have fixed the service process, are building trust with customers, and increasing their average repair order, all by using BOLT ON TECHNOLOGY.

 

Request a Demo

    

Posted by John Burkhauser

John is an Auto Repair Specialist with over 30 years of experience—with expertise ranging from A Level & ASE Certified Master Tech, Shop Advisor/Manager, to Automotive Trade School Instructor, Technical Writer, and now Director of Education at BOLT ON.