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Shop Talk Blog

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Open Your Eyes - part 1 of a 3 part series

Open Your Eyes - part 1 of a 3 part series Open Your Eyes - part 1 of a 3 part series
Open Your Eyes - part 1 of a 3 part series
04-17-2017
Open Your Eyes - part 1 of a 3 part series
ASA Automotive Systems Conference ASA Automotive Systems Conference
ASA Automotive Systems Conference
04-15-2017
ASA Automotive Systems Conference
On Board with National Car Care Month On Board with National Car Care Month
On Board with National Car Care Month
04-04-2017
On Board with National Car Care Month
April 2017 Trade Show Schedule April 2017 Trade Show Schedule
April 2017 Trade Show Schedule
04-01-2017
April 2017 Trade Show Schedule
Tire Registration — Just a Few Clicks Away with Report Pro Tire Registration — Just a Few Clicks Away with Report Pro
Tire Registration — Just a Few Clicks Away with Report Pro
03-24-2017
Tire Registration — Just a Few Clicks Away with Report Pro
Celebrating 10,000 Followers on Facebook Celebrating 10,000 Followers on Facebook
Celebrating 10,000 Followers on Facebook
03-17-2017
Celebrating 10,000 Followers on Facebook
Introducing BOLT ON University Introducing BOLT ON University
Introducing BOLT ON University
02-27-2017
Introducing BOLT ON University

Let's Talk Shop!

Our Shop Talk Blog shares the insider advice needed to increase profits & efficiency. Learn what's working right now for repair shops all across the country.

Great advice from an auto repair veteran with over 30 years of experience!

Every day, we arrive at our shops, open for business, and go about our day the same way. It all becomes automated, and we never think about it.

Because of this, we become blind to our surroundings and don’t see the filthy conditions of our shops. But don’t panic yet, this is normal.

In visiting shops across the country, I am amazed at their conditions. They don’t seem to notice the deep grass, weeds, and trash all over the cracked asphalt parking lot. Some even have disassembled vehicles that have obviously not moved in years, with windows fogged with ages of haze.

You’ll see broken shop signs, peeling paint on all walls, and countertops piled high with estimates and repair orders. I’ve even seen old, torn furniture sitting on a floor that hasn’t seen a mop in years. I could go on, but I think you get the point.

If you notice this about your shop, I recommend getting a fresh set of eyes to look over your facility just as a new customer would. Try to get someone who doesn’t know your shop and have them walk around and take note of what they see. Make sure they're being honest; you only have one chance to make a first impression.

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I used to be the Shop Manager of a 30-bay shop and, when I would hire someone new, I’d have them do exactly as I said above. It is amazing how a fresh set eyes can help you see again. As a matter of fact, those fresh eyes would even ask questions about our operating procedures and make suggestions and, if I thought they were valid, I would make changes.

Let someone else open your eyes and make a list. Do the easy things first and see the difference. I can assure you that your customers will see the changes and, more than likely, a few new ones may stop in.

Written by Technician, Service Adviser, Shop Manager, Instructor, and Director of Education at BOLT ON ~ John Burkhauser.

*For more information on this topic, please Contact Us.