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Repair Shops Receive Texts when Customers View Inspections

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Let's Talk Shop!

Our Shop Talk Blog shares the insider advice needed to increase profits & efficiency. Learn what's working right now for repair shops all across the country.

BOLT ON has taken the guess work out of digital multi-point inspection delivery to customers.

The automotive software solutions company has updated its signature program, Mobile Manager Pro, to automatically send text message notifications to auto repair shops when their customers open digital multi-point inspections. Using Message Manager, a text message software module included in the Mobile Manager Pro suite, shops send digital multi-point inspections to customers via text message.

“You send out the text and it stops there,” Tom Emery, BOLT ON’s senior software engineer said. “You have no idea if (customers) reviewed it.”

Now, with the latest behind-the-scenes update, Emery said shops will receive a text message on their computer and will “automatically know” once an inspection has been reviewed. Mobile Manager Pro customers do not need to perform a software update to take advantage of this feature.

The ability to take and text vehicle condition photos to customers adds a layer of transparency to help educate customers on why services are needed. Photos, when accompanied by a digital multi-point inspection, enable customers to see for themselves why repairs are needed. It builds customer confidence and increases the likelihood that a customer will authorize repairs.

The addition of text message inspection notifications increases the ease and overall usefulness of Mobile Manager Pro and builds upon transparency for both shop employees and customers, according to BOLT ON CEO Mike Risich. Shops can see instantly how quickly their inspections are seen, enabling them to reach out to customers who may be slow to respond without inundating customers who may be busy and unable to view the inspection report.

Research has shown that customers respond more than twice as fast to text message communication as compared to traditional telephone calls. Customers, on average, act on text messages within 37 minutes or less. Phone calls, in instances where the customer is not reached immediately, on average take 1 hour and 17 minutes for a response.

Since its release in the fall of 2013, hundreds of independent auto repair shops in the U.S., Canada, South America and Guam have benefitted from Mobile Manager Pro’s time-saving and profit-boosting features, including license plate decoding, VIN scanning, full shop management system integration, digital inspections, the ability to go paperless and more.

For more information, call 610-400-1019.

    

Posted by b0lt0n

Founded in 2008, BOLT ON TECHNOLOGY has become the leader in shop management solutions, designing cutting-edge software for the Automotive Repair Industry.