Weâre excited to roll out our latest product updatesâfocused on giving your shop more control, improving customer communication, and restoring critical workflows across your tools.
Hereâs whatâs new and what it means for you.
Weâve made several upgrades to MILES to give your team more flexibility while improving compliance and accuracy.
You can now âsnoozeâ MILES on a per-conversation basis, allowing your staff to jump in and respond manually when neededâwithout disabling automation across your entire shop.
Why it matters:
You stay in control of important conversations while still benefiting from automation everywhere else.
MILES now fully respects SMS opt-outs, ensuring customers who have unsubscribed will never receive AI-generated messages.
Why it matters:
This strengthens compliance and protects your shop from sending unwanted messages.
Weâve fixed how MILES handles timezones, so responses now reflect your shopâs local business hours correctly.
Why it matters:
Customers get accurate, context-aware responsesâno more âweâre closedâ messages at the wrong time.
You can now automatically send smog/emissions inspection reminders based on past repair orders.
Why it matters:
Stay ahead of required inspections and generate recurring revenueâwithout manual follow-up.
Changes to your direct mail campaigns now save reliably, even when updating other settings.
Why it matters:
No more lost edits or reworkâjust smoother campaign management.
Weâve upgraded the online appointment experience with a modern, mobile-optimized booking flow, including returning-customer lookup and flexible styling options.
Why it matters:
Customers can book faster and easierâon any deviceâwhile your site stays on-brand.
The Retention Pro mobile app now supports real-time push notifications for:
Why it matters:
Your team can respond quicklyâno matter where they are.
Weâve also focused heavily on restoring and improving critical shop workflows.
Why it matters:
Cleaner data = better communication and fewer manual corrections.
Why it matters:
Your team can get back to work without disruptions.
Why it matters:
Clearer communication with customers and fewer unnecessary messages.
Weâve resolved multiple issues to ensure reports load correctly and return accurate data.
Why it matters:
Everything works as expected on the latest Mitchell version.
New customers can now successfully add payment methods and complete transactions across Portal, Quotes, and AMP.
Why it matters:
No more blocked checkoutsâjust smoother revenue flow.
This release is all about:
Weâre continuing to focus on making your tools more reliable, more flexible, and more powerfulâso you can focus on running your shop.