Our latest product update focuses on giving shops more control over automation, expanding outreach capabilities, and improving data accuracy and reliability across the Bolt On platform. Here’s what’s new.
Customer-Level Opt-Out for AI Responses
Shops can now exclude individual customers from MILES-powered responses using a new AI preference setting within customer profiles.
Why it matters:
This gives shops more granular control over automation, making it easier to respect customer preferences while still benefiting from MILES across the rest of their customer base.
Expanded One-Time SMS Campaign Capacity
Admins and Owners can now send one-time SMS campaigns to more than 300 customers. Messages are automatically queued and delivered in batches to ensure reliable performance.
Why it matters:
High-volume campaigns are no longer limited, allowing shops to reach more customers without compromising delivery or system stability.
Direct Mail Cost Confirmation
A new confirmation prompt now notifies shops that Direct Mail campaigns incur additional costs before activation.
Why it matters:
This added transparency helps prevent accidental campaign launches and reduces billing surprises.
Review and Appointment iframes now automatically populate with shop data when created and render correctly on mobile devices.
Why it matters:
Shops can publish websites faster with no manual configuration, delivering a smoother experience for mobile customers.
Repair order sync logic has been corrected so pickup dates are displayed accurately instead of defaulting to incorrect values.
Why it matters:
Daily metrics and reporting now better reflect real operational activity.
Initial Sync Data Accuracy
Resolved an issue where initial sync counts did not match total record counts, particularly impacting new Mitchell 1 onboardings.
Why it matters:
Improves confidence and trust in data during initial system setup.
Improved Phone Number Validation
Updated phone validation logic to reduce unnecessary manual validation.
Why it matters:
Less friction during customer cleanup and faster readiness for campaigns.
Email Formatting Fix
Resolved image rendering issues in email notifications.
Why it matters:
Ensures consistent branding and clearer communication in customer-facing emails.
Reviews Analytics Panel Enhancements
The Reviews Analytics panel is now fully connected to the backend and supports filtering.
Why it matters:
Shops gain deeper insight into review performance and trends over time.
Report Pro (Mitchell) – Invoice Formatting Fix
Resolved an issue where shop email addresses overlapped other invoice fields.
Why it matters:
Improves invoice readability and presents a more professional appearance for Mitchell shops.
Message Manager – Duplicate Appointment Reminder Fix
Fixed an issue that caused duplicate appointment reminder messages to be sent.
Why it matters:
Prevents customer confusion and reduces unnecessary messaging.
This release introduces expanded automation controls for MILES, higher-capacity messaging in Retention Pro, and key fixes that improve data accuracy, reporting, and customer communications. With improvements spanning website automation, messaging reliability, and analytics, this update further strengthens platform stability and usability across all integrated systems.