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Let's Talk Shop!

Our Shop Talk Blog shares the insider advice needed to increase profits & efficiency. Learn what's working right now for repair shops all across the country.

 

With our Mobile Manager Pro automotive software solution, technicians can take their workstation with them into the bay, empowering shop staff to perform digital multi-point inspections on every vehicle.

Technicians should think of inspections as telling a vehicle’s story. Each point of the inspection can be used to communicate to the customer the vehicle’s overall condition. Your technicians should be telling customers the good, the bad and the ugly aspects of every vehicle.

How do you that? Include technician notes, recommendations and photos as part of every vehicle inspection.

Notes tell customers what’s going on with the vehicle. It’s important to show what’s wrong and help to educate customers. The more customers know, the easier it is for us to sell work.

Adding recommendations offers solutions to fix those problems. Mobile Manager Pro’s color-coded inspection (red, yellow and green) allows technicians to rate each point of the inspection in a simple, easy-to-understand format.

We recommend that shops include 5 to 7 recommendations per inspection. In addition, our data shows that shops that include at least 1 photo per recommendation see the biggest return in terms of higher repair orders and the amount of authorized work.

Watch our video to see how fast, easy and effective it is to inspect a vehicle’s front brakes, for example, add canned notes, canned recommendations and a vehicle condition photo to this customer’s order. To make certain customers understand what’s wrong with their vehicles, technicians can add markings to a photo highlighting the maintenance and repair needs.

While educating customers and offering more transparency is vital, technicians should also give an overview of the vehicle’s positive aspects. It’s important to give the good with the bad. Shops should not give the perception that when vehicles come to your shop everything is bad.

Once an inspection is finished, a technician marks it complete. It is then available to the service advisor, who can make changes. After finalizing the inspection, the service advisor can text it to the customer, who can reply back to authorize repairs.

Click Mobile Manager Pro for more information.

    

Posted by b0lt0n

Founded in 2008, BOLT ON TECHNOLOGY has become the leader in shop management solutions, designing cutting-edge software for the Automotive Repair Industry.