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Product Update: November 2025


We’re excited to share the latest round of improvements across Retention Pro, MyShopManager, Report Pro, and Mobile Manager Pro (MMP).

This release focuses on making your day-to-day shop operations faster, clearer, and more reliable—with better scheduling tools, improved repair order workflows, and important fixes that help you communicate clearly with customers.

Whether you’re managing appointments, sending out mailers, building estimates, or completing inspections, this update is designed to keep your team moving efficiently and prevent costly mistakes.


What’s New in MyShopManager & Retention Pro

Drag & Drop Appointments — Rescheduling Made Easy

You can now drag and drop appointments directly on the Retention Pro calendar.
Why it matters: Quickly move appointments around without extra clicks, helping service advisors stay organized during busy days.

Smarter “Create Estimate” Workflow

We’ve enhanced how estimate creation works within the Repair Order page.
Why it matters: This prepares your shop for upcoming Miles-powered web-based DVI and offers a more streamlined experience when building accurate estimates.

More Accurate Address Validation for Mailers

Better validation ensures customer addresses are correct before sending Direct Mail campaigns.
Why it matters: Fewer returned mailers and stronger results from your marketing efforts.

Rename “Unknown Caller” in Text Conversations

If someone texts your shop and isn’t in your system yet, you can now rename them instantly.
Why it matters: Cleaner communication history and easier follow-up, especially for new leads.

Improved Mitchell1 Repair Order Syncing

We expanded system communication around line items and repair orders.
Why it matters: More accurate write-backs and fewer manual updates when working between Bolt On and Mitchell1.

Mobile-Friendly Reviews Page

The Reviews section is now easier to use on phones and tablets.
Why it matters: Faster access on the go—whether you’re reviewing feedback or coaching team members.

Stronger Appointment Syncing Across Systems

We improved how appointments stay in sync with connected SMS and scheduling tools.
Why it matters: Reduces mismatched schedules and keeps your entire team on the same page.


Fixes & Improvements Across Report Pro, ProPack & MMP

Retention Pro: Better Customer Targeting

A fix ensures residential addresses aren’t incorrectly marked as business addresses.
Why it matters: All eligible customers now receive your Direct Mail campaigns.


Report Pro Enhancements

Clearer Labor Notes on Invoices

Labor notes now appear in the correct place above labor lines.
Why it matters: Customers get clearer explanations of the work performed.

Job Titles Returned to Key Invoice Templates

Job titles are now visible again in:

  • Legacy Landscape / Portrait

  • Legacy Pre-Printed Standard

  • Professional Legacy / Simple

Why it matters: More professional, easier-to-read invoices.


Restored Visibility of Older Inspection Media

Videos and images from inspections prior to v4.23.0 now display correctly.
Why it matters: You maintain full DVI history and supporting documentation.

Faster Navigation in Workflow

Right-click menu access has been restored.
Why it matters: Quicker technician actions and smoother workflow navigation.


Mobile Manager Pro (MMP)

QR Code Scanning is Back

QR scanning now works again during device configuration following Android 15 changes.
Why it matters: Fast, frustration-free setup when connecting devices to your shop’s database.


Final Takeaway

With improvements across scheduling, repair orders, inspections, and communication, these updates help your shop:

  • Work faster during busy times

  • Keep repair orders and invoices accurate

  • Maintain consistent communication with customers

  • Reduce setup time and prevent workflow interruptions

  • Get more value from the tools you already use

We’ll continue rolling out enhancements that support your shop’s productivity, customer satisfaction, and long-term success.

 
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