We’ve shipped a new set of improvements across Retention Pro, ProPack / Mobile Manager Pro (MMP), Message Manager, and Report Pro—focused on making day-to-day workflows faster, clearer, and more dependable.
You can now tag customers as English or Spanish directly from the Messaging page, without needing to open the customer profile.
Why it matters: Your team can personalize outreach faster, reduce message friction, and keep lists cleaner—especially when working high-volume campaigns.
If you’ve imported customer email/address data and MyList didn’t show the expected customer list, that issue has been fixed.
Why it matters: You can trust your imported data to appear where you need it, avoiding rework and preventing missed outreach opportunities.
We fixed a UI issue where the Appointment Calendar List View wasn’t showing the same color indicators as the 1-day / 3-day / week views.
Why it matters: Color cues help advisors and front office teams scan the day quickly, spot scheduling patterns, and reduce mistakes.
A condition that limited visit spending reporting to only certain campaign types has been removed.
Why it matters: You get consistent performance insight across every campaign—making it easier to compare results and make confident marketing decisions.
We’ve begun initial enablement work to support white-label functionality, including the ability to manage logos and colors for multiple companies.
Why it matters: This lays the foundation for a more branded experience and smoother management across multi-location or multi-brand operations.
We fixed an issue where the Deferred Work report could show $0 instead of the intended estimate total by correcting the underlying calculation logic.
Why it matters: Deferred work is future revenue—accurate reporting helps you prioritize follow-up, improve capture rate, and forecast more reliably.
Because Area Mail isn’t currently supported, it has been removed as a campaign option.
Why it matters: Fewer dead ends in the product means less confusion for your team and a cleaner, more dependable campaign workflow.
We added more Rebate Check offerings and Bilingual Mailers to your available template options.
Why it matters: More ready-to-use creative gives you faster campaign launches and better engagement—especially for bilingual customer bases.
We’ve started refactoring the Work-In-Progress (WIP) Board so it can be used directly in Retention Pro.
Why it matters: This sets up a more unified workflow experience—helping teams track vehicle status and manage shop flow without bouncing between tools.
You can now click directly on a time slot in the calendar to create an appointment.
Why it matters: Fewer clicks means faster scheduling, less time on admin tasks, and an easier experience during busy call volume.
We fixed an issue where the Part # could disappear when opening Work Orders.
Why it matters: Accurate parts details support smoother estimating, fewer tech/advisor back-and-forths, and better billing accuracy.
We resolved an issue where vehicle fields (like color) were not saving correctly and wouldn’t display after reopening.
Why it matters: Reliable vehicle data reduces duplicate entry, prevents confusion at check-in, and keeps records consistent for future visits.
Vehicle Memo entries now save correctly.
Why it matters: Notes are often the difference between “good service” and “great service”—this ensures important context sticks with the vehicle.
Appointment reminders are now sent correctly to all customers.
Why it matters: Consistent reminders reduce no-shows, protect your schedule, and help keep bays full.
The Work In Progress screen now updates so hours display in real time.
Why it matters: Real-time visibility helps managers make quicker staffing and workflow decisions—and keeps production tracking accurate.
We updated how Report Pro reads revision data from Mitchell 9.2+, resolving data and formatting issues.
Why it matters: Cleaner data means more trustworthy reports and fewer “why doesn’t this match?” troubleshooting moments.
We fixed an issue that could prevent videos from opening in inspections after being moved/updated.
Why it matters: Customers are more likely to approve work when they can clearly see what you see—video accessibility supports transparency and trust.