Shop Talk Blog

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Pro Call: Know Your Customers The Moment They Call

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Let's Talk Shop!

Our Shop Talk Blog shares the insider advice needed to increase profits & efficiency. Learn what's working right now for repair shops all across the country.

Would you like to sell six times more recommended services and see all your customers’ information the moment the phone rings? Now, thanks to BOLT ON TECHNOLOGY, you can! It is a product known simply as Pro Call.

Shops don’t know how they ever lived without it. It’s an enhanced version of caller ID geared specifically towards knowing everything about your customers in an instant. It’s everything a service advisor needs.

“Are we selling recommended services on the phone call in, or are we waiting for the customer to come in and then talk about those services?” said Frank Dragoni, Director of National Sales & Corporate Partnerships.

Pro Call allows you to create appointments that automatically save to the shop management system’s calendar. You can also see every customer’s vehicle, outstanding services, history, and the technician who last worked on the vehicle. But that’s not all! Pro Call doesn’t stop there.

“You can use Google Maps if a customer needs a tow; even see their spending habits at the shop,” said Dragoni.

Pro Call is so much more than caller I.D. It cuts your call time in half, and most importantly, helps you sell more recommended services.

Are you ready to see why shops say Pro Call is BOLT ON TECHNOLOGY’s best product?

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Posted by Danielle Krout

As the Communications Specialist, Danielle handles video and writing content. Danielle joined BOLT ON in May 2017, following her time working as the Communications Specialist for The Community Foundation for the Alleghenies where she wrote articles and did video content. Before that, she spent eight years in the news industry working for CBS. She earned her bachelor’s degree in Communications from Indiana University of Pennsylvania where she was a member of the Sigma Kappa sorority.

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