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Shop Talk Blog | Auto Repair Software

Our Shop Talk Blog shares the insider advice needed to increase profits & efficiency.
Learn what's working right now for repair shops all across the country.

Customer Retention vs. Customer Acquisition

Jun 17, 2020
When it comes to your customer base, there are certainly two things that are constantly on your mind: retention and acquisition. They’re both important for sustaining your shop, but what should be your primary focus? In the battle of customer[…]
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How Mobile Payments Can Make Your Auto Repair Shop More Efficient

Jun 12, 2020
Much like other aspects of a digital shop, the goal is to make sure all moving parts of your operations are running efficiently and seamlessly—and payments should be no different. 
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What Should My Auto Shop Website Include?

May 26, 2020
To get the most out of your shop’s website, there are certainly some essential elements that you should consider implementing. The people coming to your auto shop website are seeking out more information for your shop, so what you make available is[…]
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How To Improve Communication With The Service Bay

May 22, 2020
When it comes to efficiency and management, clear and consistent communication is the only way for all those involved in shop operations to understand exactly what is going on at any given moment. An inability to convey important information can[…]
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How To Improve Your Auto Repair Shop’s Performance

May 19, 2020
They say the biggest room in the world is the room for improvement. When it comes to growing your shop, sometimes this means looking to improve what you do and how you do it. The three top things on every owner’s mind are Average Repair Orders, car[…]
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Technology That Makes a Service Advisor’s Job Easier

May 15, 2020
Between corresponding with customers and communicating with technicians, service advisors have a lot on their plates. It can be easy to get bogged down in the little things and lose time and efficiency—feeling like they can never get ahead on work.[…]
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Setting Expectations for Your Customers with Auto Repair Software

May 12, 2020
The importance of setting expectations for your customers cannot be understated. The absence of good communication can often lead to customers feeling anxious due to being left out of the loop. By relaying information regularly, however,[…]
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3 Big Misconceptions About Texting Your Customers

May 08, 2020
When transitioning into a digital shop, there can be unknown territory that can cause a bit of uneasiness among owners and service advisors alike. For some, one of those areas of concern is texting customers. Most of us use it daily with our friends[…]
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Navigating COVID-19 as a Shop Owner

Apr 15, 2020
This is an unprecedented time for shop owners—and unfortunately there's no manual for how to cope with a global pandemic such as the one we're facing in the wake of COVID-19. While this is indeed a stressful time, and the normal daily operations of[…]
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Introducing NextGear® — Making Shift Happen for Auto Repair Shops Like Never Before

Apr 08, 2020
For years, we’ve been telling automotive repair shops about the time-saving and customer relationship-building power of digital vehicle inspection (DVI) software. Through the power of DVIs, auto repair shops around the country are able to not only[…]
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