Stop Losing Time in the Bay: How Digital Vehicle Inspection Software Accelerates Shop Success
Time in the Bay Is Money
As a business owner, you know time is money, and finding inefficiencies is one way to reduce your overhead. Wasted time, missed upsells, and slow inspections are all things to evaluate when looking for improvements.
What Slows Shops Down the Most?
Sometimes, we see so many ways to be more productive that it becomes a challenge to know where to begin. A central problem is missed communication between your techs and your service writers. Effective ways to communicate all details are often lacking, inconsistent, or simply not communicated at all.
Vehicle inspections may differ for each technician based on their preferences or how they were taught. Some things can be missed without processes, especially if there is no written form or checklist. Getting everyone on the same page is crucial to inspection efficiency.
A lack of communication can leave customers frustrated and unsure of what repairs they are paying for, which can sometimes turn valuable customers away. You may receive more questions and need to refine your explanations of the estimate to communicate more effectively with your staff and customers.
Digital Inspections: More Than Just a Checklist
Standardizing your inspections improves speed and accuracy. Nothing gets missed or forgotten when your inspectors have everything laid out for them. A digital checklist isn’t just a checklist. It makes organizing all the information logical and user-friendly. Your team will quickly learn the steps and know where they start and where they finish their inspection.
Having visual documentation will build trust and transparency. Everyone working on that account will have all the information about each vehicle in a customer file designated for that vehicle. Your office staff and techs can quickly check the status.
The repeatable processes of digital vehicle inspection software will reduce training time. Although software may seem complex, high-tech, or even scary, it simplifies and organizes information for easy access.
Where Shops Really See the ROI
Happy customers will also return again and again. Each time, there will be more trust and openness to discussing recommended upsells. Any customer concerns dissipate when they can see the status for themselves through a customer portal, text message updates, or direct contact from the tech or staff.
Utilizing vehicle inspection software will make your team quicker. You will experience faster customer approvals, and that results in a faster car turnaround. Having a quicker turnaround process means happier customers. Happy customers like to let others know about the great service they received, and that means more 5-star reviews and referrals. You will notice higher ticket averages and a higher ROI when you have well-documented recommendations.
How to Choose the Right Digital Vehicle Inspection Software
Auto repair shop software has become a must-have for high-volume shops. The features available in the software can offer you a lot of benefits. When shopping for the right software, you’ll want to consider your shop's needs and goals. There are some red flags to watch for. Some have complex setups and limited customizations to adapt to your needs. You’ll also want to know about real-time analytics and integrations with software you already use. This can add a lot of value or add a degree of difficulty. Research and learn the pros and cons before purchasing your digital vehicle inspection software.
A Simple Way to Run a Faster, More Profitable Shop
The connection between inspection speed and business performance is important to your business's overall success. Documenting communication will help your staff and techs stay informed about conversations with customers and allow you more ways to start a conversation about upsells and maintenance needs.
When you are ready for your demo of how the right digital vehicle inspection software can streamline your processes and bring you the success you want, simply click here.
