It's true, going green is all the rage these days. But while it has a lot of benefits for the environment, there are also a ton of benefits for your shop. Making the shift from paper to digital may take an adjustment period, but when all is said and[…]
As the liaison between customers and technicians, service advisors have a lot on their plate most days. Not only are they working hard to meet the needs of the customer, but also to track and manage the flow of work from drop-off to pick up.
As the old saying goes, time is money. The less time you spend on time-consuming tasks, the more time you can invest in other parts of your business. While improving efficiency within your dealership can lead to a greater profitability—you'll also[…]
With the daily uncertainty of this evolving situation, shops need to stay fluid and flexible. In many places, the phases to reopening are well under way. But what does a phased reopening look like for shops everywhere?
When it comes to efficiency and management, clear and consistent communication is the only way for all those involved in shop operations to understand exactly what is going on at any given moment. An inability to convey important information can[…]
As a shop owner, it’s likely that growing your business is always top of mind—and a part of growing your business involves increasing the amount of revenue that is being brought in. You probably know of a few ways to make this happen[…]
The number one need for any automotive repair shop is always customers. How else would you make money? There are many ways to increase your gross sales, but most automotive repair shop owners will agree that the most common way to increase sales is[…]
In the previous blog "Getting Info Before the Customer Arrives," we discussed how important proper communication is to the whole service process. We even did a breakdown of possible places that communication can fail. This blog we will focus on […]
BOLT ON has been hitting the airwaves a lot recently. Most recently, we’ve had our own Wiser Adviser (John Burkhauser) appear on The Car Doctor Radio Show. The Car Doctor is a 24/7 hotline where host, Ron Ananian, helps solve vehicle problems.
We all love checking on the status of the packages that we've ordered; especially the important ones. And, as you may have guessed, so do your customers when it comes to wanting to know the status of their vehicles.