Shop Talk Blog

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Give Your Customers Instant Vehicle Updates with Status Tracker

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Let's Talk Shop!

Our Shop Talk Blog shares the insider advice needed to increase profits & efficiency. Learn what's working right now for repair shops all across the country.

We all love checking on the status of the packages that we've ordered; especially the important ones. And, as you may have guessed, so do your customers when it comes to wanting to know the status of their vehicles.

Well, we have awesome news for your shop. Now, you can offer this same type of service to your customers by using an extremely easy solution to deliver what they want. Introducing, Status Tracker.


Status Tracker (screen).jpgStatus Tracker is something we took quite an amount of time to get just right. Fortunately, we nailed it!

This new feature allows your customers to easily track the progress of their vehicles in your shop. So easily, in fact, that all you need to do is send a text message to the customer, and that's it. They'll be able to track the status of their vehicle whenever they want, all the way up to the moment they pick it up.

So, what do you need to do to get Status Tracker? Nothing. It's free! Just click update the next time you open your Pro Pack or Message Manager program and you're all set.

*Works with Mitchell 1's Manager SE and Snap-on's ShopKey SE shop management systems.

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Posted by John Burkhauser

John is an Auto Repair Specialist with over 30 years of experience—with expertise ranging from A Level & ASE Certified Master Tech, Shop Advisor/Manager, to Automotive Trade School Instructor, Technical Writer, and now Director of Education at BOLT ON.