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Shop Talk Blog | Auto Repair Software

Our Shop Talk Blog shares the insider advice needed to increase profits & efficiency.
Learn what's working right now for repair shops all across the country.

Steps to Effectively Sharing a Car Repair Estimate with Your Customers

Jul 26, 2021
When it comes to sharing an estimate, this can be a stressful experience for not only the customer, but for the shop. It's a delicate part of the repair process, so as a result, it should be handled thoughtfully. Bringing your patience and taking[…]
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Creating Customer Connections Through Communication

Jul 29, 2020
Customer retention is a high priority among shop owners, there's no doubt about that. We've all tried different avenues to ensure that crucial repeat business—discounts, rewards programs, etc. While those are no doubt effective means of customer[…]
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How To Improve Communication With The Service Bay

May 22, 2020
When it comes to efficiency and management, clear and consistent communication is the only way for all those involved in shop operations to understand exactly what is going on at any given moment. An inability to convey important information can[…]
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Navigating COVID-19 as a Shop Owner

Apr 15, 2020
This is an unprecedented time for shop owners—and unfortunately there's no manual for how to cope with a global pandemic such as the one we're facing in the wake of COVID-19. While this is indeed a stressful time, and the normal daily operations of[…]
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Communication Part 1: Getting Info Before The Customer Arrives

Jan 16, 2018
The whole service process, from beginning to end, requires good communication. It starts with the initial write-up of the customer, and ends when they pick up the vehicle. Every step in between being just as crucial. If communication fails anywhere[…]
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Wiser Adviser and The Car Doctor Talk Shop

Nov 17, 2017
BOLT ON has been hitting the airwaves a lot recently. Most recently, we’ve had our own Wiser Adviser (John Burkhauser) appear on The Car Doctor Radio Show. The Car Doctor is a 24/7 hotline where host, Ron Ananian, helps solve vehicle problems.
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Digital Vehicle Inspections Improve Customer Communications

Jan 20, 2017
Communicating with customers in the automotive repair industry can be a bit difficult at times. Often, it's hard to get your customer on the phone to approve a needed repair—and when you can get a hold of them, it's hard to explain the problem to[…]
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