Customer retention is a high priority among shop owners, there's no doubt about that. We've all tried different avenues to ensure that crucial repeat business—discounts, rewards programs, etc. While those are no doubt effective means of customer[…]
When it comes to efficiency and management, clear and consistent communication is the only way for all those involved in shop operations to understand exactly what is going on at any given moment. An inability to convey important information can[…]
This is an unprecedented time for shop owners—and unfortunately there's no manual for how to cope with a global pandemic such as the one we're facing in the wake of COVID-19. While this is indeed a stressful time, and the normal daily operations of[…]
The whole service process, from beginning to end, requires good communication. It starts with the initial write-up of the customer, and ends when they pick up the vehicle. Every step in between being just as crucial. If communication fails anywhere[…]
BOLT ON has been hitting the airwaves a lot recently. Most recently, we’ve had our own Wiser Adviser (John Burkhauser) appear on The Car Doctor Radio Show. The Car Doctor is a 24/7 hotline where host, Ron Ananian, helps solve vehicle problems.
Communicating with customers in the automotive repair industry can be a bit difficult at times. Often, it's hard to get your customer on the phone to approve a needed repair—and when you can get a hold of them, it's hard to explain the problem to[…]