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Shop Talk Blog | Auto Repair Software

Our Shop Talk Blog shares the insider advice needed to increase profits & efficiency.
Learn what's working right now for repair shops all across the country.

The Importance of Auto Repair Software After COVID-19

Aug 28, 2020
This year has turned the way we have to conduct business on its head. The reality is our day to day operations are no longer what they once were. There are new guidelines and procedures and the repair business as a whole has no choice but to adapt[…]
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Creating Customer Connections Through Communication

Jul 29, 2020
Customer retention is a high priority among shop owners, there's no doubt about that. We've all tried different avenues to ensure that crucial repeat business—discounts, rewards programs, etc. While those are no doubt effective means of customer[…]
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Customer Retention vs. Customer Acquisition

Jun 17, 2020
When it comes to your customer base, there are certainly two things that are constantly on your mind: retention and acquisition. They’re both important for sustaining your shop, but what should be your primary focus? In the battle of customer[…]
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What Should My Auto Shop Website Include?

May 26, 2020
To get the most out of your shop’s website, there are certainly some essential elements that you should consider implementing. The people coming to your auto shop website are seeking out more information for your shop, so what you make available is[…]
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Setting Expectations for Your Customers with Auto Repair Software

May 12, 2020
The importance of setting expectations for your customers cannot be understated. The absence of good communication can often lead to customers feeling anxious due to being left out of the loop. By relaying information regularly, however,[…]
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How Customer Reviews Improve Auto SEO

Jun 12, 2019
You might think customer reviews have only one purpose: to give customers a public voice about your business. While this may be true, customer reviews actually hold a much greater importance. 
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How To Gain Better Reviews at Your Auto Repair Shop

Oct 23, 2018
As a business owner, you know the only way to survive in a cutthroat industry like automotive repair is to constantly bring in new customers. Raising the bottom line is your ultimate goal, and you’ll do whatever it takes to make it another year. The[…]
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Why Auto Repair Shops Resist Technology

Oct 18, 2018
The automotive industry continues to rapidly progress when it comes to technology. But while the vehicles and equipment are becoming more advanced, we find shop owners continue to remain resistant to technology that could improve their shop. There[…]
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How Digital Inspections Provide Full Disclosure in Auto Repair

Sep 28, 2018
By Bob Cooper of Elite I am sure you will agree that in our industry there are a number of unwritten rules that shop owners have followed for decades. They know that they have to hire gifted technicians, stay at the forefront of vehicle technology[…]
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7 Tips on Delivering Extraordinary Service

Mar 16, 2018
~ By Bob Cooper of Elite
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