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Shop Talk Blog | Auto Repair Software

Our Shop Talk Blog shares the insider advice needed to increase profits & efficiency.
Learn what's working right now for repair shops all across the country.

How Carrier Filtering Impacts Your Texting with Customers

Feb 23, 2021
Carrier filtering can be a stressful feature for business owners attempting to communicate with their customers via text messaging. We’ll break down the what, why, and how so you’re aware of this feature implemented by wireless carriers and the[…]
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Auto Repair Shop COVID-19 Safety Precautions

Nov 24, 2020
Starting in spring of 2020, shops have had to drastically change the way they do business. Amidst all the shutdowns, shops across the nation were able to keep their doors open as essential businesses. While open to customers, auto repair in the[…]
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Predicting the Auto Repair Industry Trends for 2021

Nov 17, 2020
If we've learned anything this year, it's to expect the unexpected. Any plans or predictions we made for 2020 in 2019 were more or less dashed beginning in March of 2020 in the wake of COVID-19. So at this point, when we look to 2021, we may feel an[…]
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Make Selling Easy For Your Service Advisors

Nov 11, 2020
Selling can often feel like an uphill battle when it comes to auto repair services. The average customer is relatively uninformed about their vehicle and a lot of what service advisors attempt to communicate goes over their heads. The general lack[…]
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The Importance of Auto Repair Software After COVID-19

Aug 28, 2020
This year has turned the way we have to conduct business on its head. The reality is our day to day operations are no longer what they once were. There are new guidelines and procedures and the repair business as a whole has no choice but to adapt[…]
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'Reopening' Your Shop in a Post-COVID World

Aug 12, 2020
With the daily uncertainty of this evolving situation, shops need to stay fluid and flexible. In many places, the phases to reopening are well under way. But what does a phased reopening look like for shops everywhere? 
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Benefits of Digital Vehicle Inspections for Advisors

Jul 03, 2020
The service advisor is the hub of your service process, their time and energy is invaluable for shop organization and productivity—which is why you want to make the most of it. Auto repair software, and specifically digital vehicle inspections, are[…]
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Benefits of Digital Vehicle Inspections for Techs

Jun 24, 2020
Digital vehicle inspections don't just make things easier for customers, service advisors and owners—they directly benefit technicians in major ways. For many techs, miscommunication or lack of communication between the shop and the customer as well[…]
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How To Improve Communication With The Service Bay

May 22, 2020
When it comes to efficiency and management, clear and consistent communication is the only way for all those involved in shop operations to understand exactly what is going on at any given moment. An inability to convey important information can[…]
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What Customers Are Looking For In an Auto Repair Shop

Feb 17, 2020
Keeping customers happy is the most important part of business ownership. As an owner, you’re likely always wondering how to better your customer experience to keep those loyal to your shop continuously happy while simultaneously bringing in and[…]
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