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Shop Talk Blog | Auto Repair Software

Our Shop Talk Blog shares the insider advice needed to increase profits & efficiency.
Learn what's working right now for repair shops all across the country.

How Customer Reviews Improve Auto SEO

Jun 12, 2019
You might think customer reviews have only one purpose: to give customers a public voice about your business. While this may be true, customer reviews actually hold a much greater importance. 
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Setting Goals for Your Auto Repair Shop

Dec 26, 2018
The start of the year brings a renewed energy to many businesses. It's a time for reflecting on the past year and planning for what is to come in the new year. And while the opportunity for new beginnings is exciting, oftentimes, auto repair shops[…]
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How Can Auto Repair Shops Get Involved in the Community?

Oct 11, 2018
The auto repair industry is a competitive market. Drivers are visiting shops less frequently each year and competitors are continuing to battle for their business. What is your repair shop doing to build and maintain relationships with your[…]
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How Digital Inspections Provide Full Disclosure in Auto Repair

Sep 28, 2018
By Bob Cooper of Elite I am sure you will agree that in our industry there are a number of unwritten rules that shop owners have followed for decades. They know that they have to hire gifted technicians, stay at the forefront of vehicle technology[…]
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How to Collect and Use CRM Info

Jan 25, 2018
Every time a customer comes into your shop, you gather their information. This information can build a relationship with each customer and even bring in new ones. Customer Relationship Management (CRM) is a way to put this data to use. The main[…]
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Tips For Writing Up Service Orders

Jan 19, 2018
In the previous blog "Getting Info Before the Customer Arrives," we discussed how important proper communication is to the whole service process. We even did a breakdown of possible places that communication can fail. This blog we will focus on […]
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Communication Part 1: Getting Info Before The Customer Arrives

Jan 16, 2018
The whole service process, from beginning to end, requires good communication. It starts with the initial write-up of the customer, and ends when they pick up the vehicle. Every step in between being just as crucial. If communication fails anywhere[…]
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Growing The Family Business Auto Repair Shop

Jan 12, 2018
It's a new year, which means it's time for changes.  There are many shops out there that are owned and operated by multiple generations of families. These shops are successful because they have been part of their community for years, servicing[…]
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How to Attract and Keep Quality Techs

Dec 04, 2017
The technician shortage is real. The automotive industry needs to come to terms with this sooner rather than later. The problem is, no matter when the industry does face up to this, there will be a period where the shortage will be more severe.
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We're Headed to the RLO Training & Expo

Oct 20, 2017
Wouldn’t it be great to see your average repair order (ARO) increase with the click of a button? Or what about a way to easily communicate with customers? Guess what? Now’s the time.
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