It's true, going green is all the rage these days. But while it has a lot of benefits for the environment, there are also a ton of benefits for your shop. Making the shift from paper to digital may take an adjustment period, but when all is said and[…]
As the liaison between customers and technicians, service advisors have a lot on their plate most days. Not only are they working hard to meet the needs of the customer, but also to track and manage the flow of work from drop-off to pick up.
If you want to become a successful independent auto repair shop, it’s essential that you have your sights on not only developing a long-term strategy for expanding your customer base but also pivoting in a way that has sustaining momentum.
Carrier filtering can be a stressful feature for business owners attempting to communicate with their customers via text messaging. We’ll break down the what, why, and how so you’re aware of this feature implemented by wireless carriers and the[…]
Every shop knows that marketing an auto repair shop comes with unique challenges. Competition can often be high, leaving your shop with the need to have an air-tight marketing plan in order to be seen and heard. In addition, with many services that[…]
As the old saying goes, time is money. The less time you spend on time-consuming tasks, the more time you can invest in other parts of your business. While improving efficiency within your dealership can lead to a greater profitability—you'll also[…]
When it comes to measuring the success of your auto repair shop, the Average Repair Order (ARO) is one of the most important metrics. Now, you may know that if your automotive repair shop focuses on increasing the average RO, you’ll run a more[…]
After a vehicle is driven off the lot by a happy new owner, as a dealership you can feel moderately secure you'll see them again over the next couple of years for maintenance. But what comes after that initial honeymoon period an owner has with your[…]
For shops looking to grow, having a crystal clear idea of where you currently fall is important. We know that goals cannot be vague ballpark ideas if we ever want to see measurable results. Unfortunately, default reporting from a shop management[…]
Technology is ever-evolving, and as a result, the way we communicate needs to evolve too. For many people, messaging is the means of communication of the day. Sure, people still talk on their phones in the way that was originally intended, but take[…]